Return & Refund Policy

Return Policy

Eligibility for Returns

• Return Window: You may return your cat tree within 30 days of delivery.
• Condition of the Item: The cat tree must be in its original condition and packaging. It should not show signs of use or damage.
• Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt.

Items Not Eligible for Return

• Custom Orders: Cat trees that have been custom-made or personalized to your specifications are not eligible for return.
• Used Items: Cat trees that show signs of use or damage are not eligible for return.

Return Process

Initiating a Return

• Contact Us: To initiate a return, please contact us at [Your Contact Information] within 30 days of delivery. Provide your order number and a brief description of the reason for the return.
• Return Authorization: We will review your request and provide you with a Return Authorization (RA) number if your return is approved. This number is necessary for processing your return.

Shipping the Item Back

• Return Shipping: You are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of your item.
• Shipping Address: Ship the item to the following address:
  [Your Company Name]
  [Return Shipping Address]
  [City, State, ZIP Code]

Packaging the Item

• Original Packaging: Please return the cat tree in its original packaging to ensure it is protected during transit.
• Return Label: Include the Return Authorization (RA) number on the outside of the package.

Refund Policy

Refund Time

• Processing Time: Refunds will be processed within 5-7 business days of receiving the returned item.
• Refund Method: Refunds will be issued to the original payment method.

Refund Amount

• Full Refund: If your return is approved, you will receive a full refund for the purchase price of the item.
• Shipping Costs: The original shipping costs will not be refunded unless the return is due to a defect or error on our part.

Exchanges

Eligibility for Exchanges

• Exchange Window: You may exchange your cat tree within 30 days of delivery.
• Condition of the Item: The cat tree must be in its original condition and packaging. It should not show signs of use or damage.
• Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt.

Exchange Process

• Contact Us: To initiate an exchange, please contact us at [Your Contact Information] within 30 days of delivery. Provide your order number and a brief description of the reason for the exchange.
• Exchange Authorization: We will review your request and provide you with an Exchange Authorization (EA) number if your exchange is approved.
• Shipping the Item Back: Follow the same return shipping instructions as outlined above.
• Receiving the New Item: Once we receive and inspect the returned item, we will ship the new item to you. You will not be charged additional shipping costs for the exchange.

Damaged or Defective Items

Reporting Damaged or Defective Items

• Time Frame: If you receive a damaged or defective cat tree, please contact us within 7 days of delivery.
• Proof of Damage: Provide photos of the damaged or defective item to support your claim.

Replacement or Refund

• Replacement: We will replace the damaged or defective item at no additional cost to you.
• Refund: If a replacement is not possible, we will issue a full refund for the purchase price of the item, including the original shipping costs.